Community Engagement Software for Local Government
Citizen Portal
Our citizen portal solution gives residents one easy place to pay bills, apply for permits, and handle everyday interactions with their city.
Features & benefits
Connected
Real-time integration that syncs seamlessly with Caselle systems
Linked accounts to manage multiple properties or entities under one login
A single online portal for accounts, history, and payment methods
Payments flow straight from resident bank accounts—no holding accounts, fewer steps, and faster access to funds
User-friendly
Autopay for easy, “set it and forget it” payments
Convenient text-to-pay feature that delivers a secure portal payment link directly to customers
24/7 IVR phone payments & account access (English and Spanish)
Interactive web forms and online applications
Efficient
Online forms that reduce back-office data entry
Portal texts and automated notifications
Point-of-sale support for walk-in payments posted directly to the customer account
Secure online bill presentment & payment (BPP)
