The Challenge
Yukon’s finance and operations teams were working across separate systems that didn’t share information well. That created several problems:
- Duplicate data entry. Staff were entering the same information in more than one place, which added time and created more room for errors.
- Manual journal entries. Work that should have flowed between systems automatically had to be keyed in by hand.
- Disconnected processes. Finance, utility billing, payroll, and HR operated separately, so budget development, approvals, and monitoring weren’t managed in one place.
- Limited access to information. City employees and the Finance team needed better tools to pull, analyze, and share financial data.
The Solution
Yukon approached the search as an opportunity to rethink how the city operates, not just a software replacement. Throughout the evaluation, the city looked closely at long-term cost, functionality, reporting, and the team it would be working with. Caselle stood out on all four.
The city selected:
- Financials, bringing budget development, approvals, and monitoring into one system.
- Payroll, connected to the same platform as finance.
- Utility Billing, consolidated with the city’s other operations.
- Citizen Portal with integrated payments, expanding self-service options for residents.
- Year-End Reporting, simplifying the city’s year-end filing and reporting work.
- Caselle Cloud Hosting, giving the city a modern, cloud-based environment.
The Results
One citywide platform. Finance, utility billing, payroll, and HR will run on a single system instead of several disconnected ones.
Less manual work. Consolidating systems reduces duplicate data entry and manual journal entries.
Stronger reporting. Caselle’s reporting tools and Excel integration will give Yukon’s Finance team more flexibility to access, analyze, and share financial information.
Greater long-term value. Moving to a modern, cloud-based ERP gives the city more functionality at a more sustainable long-term cost.
Better tools for residents and staff. An expanded customer portal with integrated payments, along with better access to information for employees, supports transparency and accountability.
