The Challenge
The Town of Walden needed a more robust software to fit their accounting needs, streamline processes and receive better support. Nervous about implementation and transitioning, Walden spoke to many other communities to review software.
The Solution
Walden conducted business as usual throughout the implementation process. The Caselle project plan and ongoing communication made implementation much simpler than imagined.
The Results
Business continued as usual throughout the transition. Walden kept up with daily accounting work while the town moved to a new system, without the disruption staff had braced for.
Daily tasks now take half the time. Since going live, the town has cut the time required to complete everyday accounting work by 50%.
Nothing caught the team off guard. Because Caselle identified potential challenges and set realistic expectations from the start, the implementation matched what Walden was told to expect — no surprises along the way.
The support didn't stop at go-live. The same collaborative Caselle team that guided implementation is still just a call away whenever a question comes up.
