The Challenge
The City of Livingston needed new software that would allow them to grow and improve their processes. With a firm deadline the implementation process was a big determining factor.
The Solution
To ensure an efficient and smooth implementation process, Caselle and Livingston engaged in regular and ongoing communications early on. Caselle encouraged the City to ask a variety of questions during the software demo and at every stage of the project. This open and ongoing communication proved to be invaluable to the project’s success and allowed Caselle and the City to work together as a unified team.
The Results
Livingston went live ahead of schedule. With a firm deadline in place, the city's new software was up and running within four months — ahead of their own timeline.
Running both systems side by side paid off. By operating the legacy system in parallel with Caselle, Livingston could compare data, catch errors, and train staff before fully cutting over.
Communication never let up. From day one through go-live, Caselle and Livingston stayed in constant contact, which kept the project moving and expectations aligned.
The partnership carried the project. A dedicated Caselle team member worked closely with staff throughout, catching issues before they became setbacks.
