The Challenge
For over 20 years, Bartow County Water System has expanded their services offered. With more than 50% of customers online, the system values having software and support to help them serve their customers efficiently.
The Solution
Bartow County Water System receives excellent care from a variety of Caselle teams they trust to help with all of their needs. Bartow County was happy with the work the Caselle Professional Services team did on a large project of converting to Beacon Meters.
The Results
More than 20 years in, the relationship keeps paying off. Bartow County has gone through three software upgrades with Caselle without having to start over or second-guess the partnership.
The Beacon Meters rollout went smoothly. Caselle's Back-Office Services team handled the heavy lifting — custom reports, UDFs, EMR formats, and a provisioning file for daily data sync — so the transition to cellular and mobile meter reading didn't fall on Bartow's own staff.
Support requests get answered fast, every time. Whether by phone or through the ticket system, Bartow's team knows they'll hear back quickly, no matter who's on the other end.
Simple fixes stay simple. When a meter reading needs correcting, staff can fix it themselves in a couple of steps instead of escalating it.
