Service Orders

Caselle Service Orders is designed for any organization that deals directly with customers. This application is for the clerk, administrative assistant, or field worker who needs to track customer service orders from start to finish.

You can create, print, edit, and complete service orders with the information you’ve decided to record, information that can be easily accessed later using Customer or Service Order Inquiry. With the Connect Online capabilities, field personnel can view the service orders through a web browser. They can then electronically enter and submit service order information back to the office staff, all without having to go to the office to pick up and printed forms. Office staff can then make billing changes to update services and send final bills to customers. As a powerful addition to the Clarity Utility Management application, this flexible module will make it easy to meet the unique needs of your customers.

Features and Benefits


  • Set up and track service orders through the completion process
  • Create multiple action requests on the same service order
  • View location history while creating or modifying a service order
  • View a complete list of service orders online


  • Organize work by departments, project, or personnel
  • Process billing changes at the time of completing service orders
  • Easily access details about the service order in Customer or Service Order Inquiry
  • Field personnel can access, complete, and submit service orders electronically


  • Create customized service orders by department or request type
  • Control actions and personnel by department
  • Create user-defined fields
  • Go paperless and allow field staff to see service orders and complete work in real-time
Footer Logo