How do I reprint notices?

Assembly Notices, Shutoff Notices

When assembly or shutoff notices print and the option to Update Customer's Notification History is selected, Connect will update the customer record to show the notification was printed. The log entry will prevent you from printing a duplicate notice. In some instances, a notice may be printed with the wrong mailing address or for the wrong reason. When that happens, you can delete the the log entry for the notification from the customer record. 

Before you get started 

• You will need the date the notice was sent and the batch number. If you're deleting a single notice, you will also need the reference number or customer number. 

• Back up the Utility Management (UM) database. Use Send Databases in System Management to create a backup file. 

Deleting notification history

1. Open Connect Backflow Management > Organization >  Delete Notification Activity. 

2. Enter the selection criteria. 

The sent date and batch number are required. If you do not want to delete every notification created on the sent date and batch number, make sure to enter a reference number or customer number.  

3. Click GO (CTRL+G). 

The notification history is deleted and you can reprint the notice. 

202108, 2021Sep16