How do I set up user notifications for text and email?

Service order personnel

Set up text and email notifications for users. Connect will send notifications for maintenance orders when the maintenance order status changes to assigned, unassigned, and completed.

Contents

How do I set up user notifications for text and email?
1. Watch a video
1. Setting up user notifications for text and email

Watch a video

Learn how to set up user notifications for text and email in maintenance orders and service orders. Watch a video (1m16s)

Setting up user notifications for text and email

1. Open Connect Utility Management > Organization > Service Order Personnel.

2. Set up the notification options.

Receive emails and receive texts checkboxes

Receive emails

Send notifications to the user's email address. Click to select the Receive Emails checkbox...

Receive emails checkbox

... and verify the user's email address. To change a user's email address, enter the email address in the Email box.

Email box

If Email box is restricted and you can't type in it, click the Edit the User In System Management link to update the master user record. To learn more, see How do I update a user's notification email or mobile number? (System Management)

Edit This User In System Management link

Receive texts

Send a text message to the user's mobile telephone number. Click to select the Receive Texts checkbox...

Receive texts checkbox

...and verify the user's mobile number.

Mobile number box

If the Mobile Number box is restricted and you can't type in it, click the Edit the User In System Management link to update the master user record. To learn more, see How do I update a user's notification email or mobile number? (System Management)

3. Click Save (CTRL+S).

The user notification setting is saved.

202005, 2020May13