Error: Customers with transactions that have invalid rate

Checkout and Recalculate

Issue

A customer has a transaction that uses a rate that doesn't belong to the service transaction.

Explanation

Only rates that are tied to a service can be used to create a service transaction.

Solution

You can fix this error by running Recalculate.

1. Open Connect Utility Management > Organization > Recalculate.

2. Click to select Correct Invalid Transaction Rates checkbox.

3. Click GO (CTRL+G).

202305 2023Mar27