Error: Customers with transaction that have an invalid amount

Checkout and Recalculate

Issue

A customer has a transaction record with an amount that has more than two decimal places (0.000000).

Explanation

Some amounts come from certifications, deposit, or normal account transactions. The amount is calculated and rounded to the nearest penny. This error happens when the calculated amount was not rounded to the nearest penny and the calculated amount has more than two decimal places.

Solution

You can fix this error by running Recalculate. The invalid amount will be rounded to the nearest penny.

1. Open Connect Utility Management > Organization > Recalculate.

2. Click to select Correct Invalid Transaction Amounts checkbox.

3. Click GO (CTRL+G).

202305 2023Mar27