Error: Customers with a summary balance discrepancy

Checkout and Recalculate

Issue

A customer's prior period services balances have an error.

Explanation

A summary balance is a record of the customer's prior period services balances. The application uses the summary balance to verify the billing and amounts are correct.

Solution

1. Run Recalculate.

2. Change the customer number to the customer number on the error report.

3. Click to select the Correct Summary Balances checkbox.

4. Click GO (CTRL+G).

202305 2023Mar27