Error: Customers with invalid final bill information

Checkout and Recalculate

Issue

A final bill is recorded on a customer account, but the final bill includes a final bill date that falls outside of the period when the customer was active.

Explanation

The final bill date for a customer should occur after the most recent service connect date.

Solution

Check if the final bill date is correct in the customer record (Modify Existing Customers). You can also view the customer's final bill date in Customer Inquiry.

If you need to re-enter the final bill date, cancel the final bill (Customers > Cancel Final Bill) and then re-enter the the final bill (Customers > Enter Final Bills).

Contact customer service at (800) 228-9851 for assistance.

202305 2023Mar27