Error: Customers assigned to an invalid billing cycle

Checkout and Recalculate

Issue

The organization is using billing cycles and a customer is assigned to a billing cycle that doesn't exist.

Explanation

If the organization is using billing cycles, then each customer should be assigned to an active billing cycle.

Solution

Use Modify Existing Customers to the assign the customer to a billing cycle. Contact customer service at (800) 228-9851 for assistance.
If your organization is not using billing cycles, then every customer will be assigned to 1 as the default billing cycle.

202305 2023Mar27