Error: Customers with a billing service tied to an invalid rate

Checkout and Recalculate 

Issue

A customer has a billing service linked to an invalid rate. 

Explanation

A customer's billing service is linked to a rate that doesn't exist, is not active, or was created for another service. 

Solution

Check to see if 

• the service to verify the rates that are linked to it. 

• the rates to see if they are linked to the correct service. 

Contact customer service at (800) 228-9851 for assistance. 

202305 2023Mar27

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