Error: Customers with a billing service tied to a meter that is not valid

Checkout and Recalculate

Issue

A customer with a billing service is tied to a meter that doesn't exist. 

Explanation

Each billing service with a meter must be tied to a meter that is set up, active (not retired), and tied to the service address. 

Solution

Check if the meter is 

• active and not retired, and 

• tied to the service address.

 

Contact customer service at (800) 228-9851 for assistance. 

 

 

 

202305 2023Mar27

 

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