How do I write-off an account balance? (2023.05)

Customers

A write-off eliminates a customer's account balance when it is not collectible.

Contents

How do I write-off an account balance? (2023.05)
1. Writing off Account Balances
1. Changing the write-off transaction details
1. Deleting a write-off transaction
1. Options

Writing off Account Balances

Create a transaction to write-off an unpaid amount.

Do this...

1. Open Connect Utility Management > Customers > Write-off Account Balances.

2. Enter a Customer.

This is the customer with the amount to write-off.

3. Enter a Source ID.

The source ID is a user-defined field that allows you to save a last name or code with the transaction. This field is optional.

4. Enter a Description.

This is the transaction description. Example: Write-off Balance

5. Enter an Amount.

This is the amount to write-off.

6. Set up the Allocations.

Use this section to enter the amount the routine will distribute to each service.

7. Click Save (CTRL+S).

The account balance is written off.

Changing the write-off transaction details

You can edit the write-off properties.

Do this...

1. Open Connect Utility Management > Customers > Write-off Account Balances.

2. Use the Date field to enter the same input date that you used to record the transaction. The transaction grid displays all of the transactions that were created on the input date.

3. Enter the reference number.

4. Now, edit the transaction properties.

5. Click Save (CTRL+S).

The transaction is updated.

Deleting a write-off transaction

Remove a transaction that records a write-off.

Do this...

1. Open Connect Utility Management > Customers > Write-off Account Balances.

2. Use the Date field to enter the same input date that you used to record the transaction. The transaction grid displays all of the transactions that were created on the input date.

3. Click Delete (CTRL+D).

The transaction is deleted.

Options

Allocations

An allocation is an amount that has been set apart, or earmarked, to distribute to specific accounts. Use Allocations to enter the amount the routine will distribute to each service.

Amount

Use Amount to enter the write-off amount.

Check number

A check number is a unique number that is assigned to each check.

Customer

A customer is an individual or organization that purchases a commodity or service.

What is the customer name?

I know the customer's name or number. Use the Customer field to enter the name or number of the customer being billed.
I don't know the customer's name. Click Search to look up a customer name.

Customer information

Use the Customer Information area to review the properties on the customer record.

Date

The Date is the date the system will use to record the entry.

Description

A description is a word or phrase that describes the character or features of the record.

Do you want to use the default description?

Yes, I want to use the default description. Continue to the next field.
No, I want to use a different description. Click on the Description field, and then type in a new description (up to 40 characters).

Reference number

In New mode, the Reference Number is a read only number. The first digit, the underlined digit in 1.01 is the reference number. The digits that follow the decimal place make up the sequence number. In the previous example, 1.01 is the sequence number.

In Edit mode, you can type in reference number to look up a transaction.

Source ID

The source ID is a user-defined field that allows you to save a last name or code with the transaction. This field is optional.

Do you want to record the source ID?

Yes, I want to record a source ID. Use the Source ID field to record the information.
No, I do not want to record a source ID. Continue to the next step.