How do I enter an NSF check?

NSF Checks

In Connect 2019.11 or earlier, you had to create two separate entries. One entry to record the NSF (non-sufficient funds) check and a second transaction to record the NSF check fee. In Connect 2020.02 or later, you can record the NSF check and Connect will create the NSF check fee entry for you.

To learn how to use the new NSF billing default options in Enter Payment Adjustments, see How do I set up my billing defaults for NSF checks?

Watch a video

Learn how to enter customer payments to pay a utility bill. This webinar will show you how to enter payments and make payment adjustments when it's needed. It will explain the difference between entering an NSF check and a reverse payment and how to transfer payments from one account to another account. [MP4]

Before you get started

If this is the first time your using Enter Payment Adjustments to enter NSF checks, complete these steps.
- Set up the NSF Check Interface for General Ledger. See the help topic titled How do I set up the NSF check interface?
- Set up the default settings for NSF checks in Enter Payment Adjustments. See the help topic titled How do I set up my billing defaults for NSF checks?

Billing an NSF check fee

1. Open Connect Utility Management > Customers > Enter Payment Adjustments.

2. Enter a Customer.

When you enter a customer name or number, the customer's payment history is displayed in the Select the Payments to Reverse transaction grid.

3. Use the Action list to select NSF Check.

Action is NSF Check

4. Enter the Check Number, Source ID, and Amount.

To enter the amount, use the Select the Payments to Reverse section to select the checkbox next to the check that was returned.

5. Click Save (CTRL+S).

The NSF check is recorded. You will be prompted to create a billing for the NSF fee.

Create Billing window

6. Click Yes.

The NSF check fee is billed.

202002, 2021Apr05

Warning: Invalid Billing Service

If a billing is created for a customer who does not have a billing for the selected service, you will see the Invalid Billing Service warning. Clicking No will not create the billing transaction. Clicking Yes will create the billing transaction for the customer.

Warning: NSF Fee

This warning displays when a billing is deleted from a customer and the billing is for an NSF check. The NSF Fee means there's an additional billing transaction that bills a fee for an NSF check that's tied to the billing transaction that you're about to delete.