How do I transfer payments?

Transfer payment to another customer account.

Use this option to transfer a payment that was entered on the wrong account to the right account. To transfer a payment, the payment transaction must be in the current period and must not be updated to the General Ledger.

Contents

How do I transfer payments?
1. Transferring payments
2. Verifying transferred payments

Transferring payments

1. Open Connect Utility Management > Customers > Enter Payment Adjustments.

2. Enter the Date and Customer.

3. Select Transfer Payment as the Action.

4. Enter the Transfer To.

This is the account that will receive the transferred funds.

5. Use the section titled Select the Payments to Transfer to locate the payment.

6. Click to select the checkbox next to the payment.

7. Press Enter again to complete the transaction.

The payment is transferred to the Transfer To account.

Verifying transferred payments

1. Open Connect Utility Management > Customer Inquiry.

2. Look up a customer number.

3. Click the Transactions tab.

4. Scroll to the bottom of the Transactions tab to view the latest transactions.

The transaction description is "Transfer Payment to [Account Number]." If you look up the customer account that received the transferred payment, the transaction description will read, "Transfer Payment from [Account Number]."