How do I print a payroll check when the bank rejects the direct deposit?

Checks

Void the direct deposit, set the net pay amount to zero, and then print the payroll check.

Payroll can send a prenotification file to the bank to test the direct deposit information and verify the direct deposit is set up correctly. If the direct deposit is rejected by the bank, the organization may need to print a payroll check so the employee can deposit their payroll check while the employee's direct deposit is updated.

Step 1: Void and reset the check

1. Open Connect Payroll > Reports > Payroll Checks.

Even though the payroll check was never printed, Payroll processes the direct deposit the same way it processes a printed payroll check.

2. Use the Title box to select the report definition.

This is the report definition that you want to use to print the payroll check.

3. Click the Reprint tab.

Reprint tab

The payroll checks that have printed will be displayed on the Reprint tab.

4. Click to select the payroll check that you want to reprint.

5. Click the link titled Void Check Number and Reset for Reprint.

Void check number and reset for reprint link

Payroll voids the check number and removes the check number from the list of printed checks.

202005, 2020May18

Step 2: Change the net pay amount to zero on the payroll check

1. Open Connect Payroll > Employees > Enter Payroll Checks.

2. Use the Check Issue Date box to enter the check issue date.

3. Use the Employee box to enter the employee name or number. Press Enter.

4. Use the Pay Code box to enter the pay code for net pay.

If Caselle set up the pay codes, the net pay code is usually 86-00.

5. Use the Amount box to enter 0 (zero).

6. Press Enter to save the transaction.

The net pay amount is zero on the employee's payroll check.

202005, 2020May18

Step 3: Print the employee's payroll check

1. Open Connect Payroll > Reports > Payroll Checks.

2. Click to select the Report Options tab.

The check issue date for the selected payroll check displays in the field titled Check Issue Dates.

Reprint tab

3. Click to select the check issue date.

4. Click to select the field titled Beginning Check Number.

5. Enter the check number.

Since the payroll check was voided, enter the next available check number.

6. Load the check stock in the printer.

7. Click Print (CTRL+P).

Payroll prints a payroll check for the direct deposit amount.

Step 4: Reprint the Payroll Register - Detail

Reprint the payroll detail register for the employee who received the payroll check. Review the payroll detail register to make sure the employee's payroll check displays as a direct deposit. To learn more, see Payroll Register - Detail

Step 5: Reprint the Check Register

Reprint the check register for the employee who received the payroll check. Review the check register to make sure the employee's payroll check displays correctly. To learn more, see Check Register