How do I troubleshoot missing transactions?

If the reconciliation does not balance, verify the cleared deposits and cleared checks totals match the deposits and checks totals on the bank statement. If the totals do not match, you'll need to find the missing item and record or clear it.

Follow these instructions if you find items that appear on the bank statement but do not appear in General Ledger.

In this Topic

How do I troubleshoot missing transactions?

Step 1: Find the source

Determine the source of the missing transactions. For example, should it have come from Payroll, Cash Receipting, or Accounts Payable, etc.? Was it at manual check that you entered?

Step 2: Track down the application

Determine if the associated application already contains the missing transactions. If so, run the appropriate Update General Ledger task.

If the transactions are not in the application, enter them using the appropriate entry screen. And then, update the General Ledger.

Step 3: Enter a manual transaction, if needed

If the transaction is not associated with a Caselle application, you will need to enter the transaction directly into General Ledger.

Use the routine titled Enter Journal Amounts to record the transactions in a bank-type journal, such as CD or CRJE. See the help topic titled How do I enter journal amounts?

Once the journals contain the appropriate entries, the transactions will appear in the Cleared Deposit Entry or Cleared Check Entry screens in the screen to Reconcile Bank Accounts.

Step 4: Clear the items

Clear the new items in Reconcile Bank Accounts. You're done.