Error: Ending balance is not equal to account balance

Checkout and Recalculate

Issue

If the bank ending balance does not equal the bank account balance, the error is reported as Ending balance is not equal to account balance.

Solution

To fix this error,

first, verify that no book adjustments exist. (Reconcile Bank Accounts)
second, review GL cash accounts for entries from non-cash journal codes.
last, if you need more help contact customer support for assistance at (800) 228-9851.

Step 1. Verify book adjustments

Make sure the bank reconciliation does not have any book adjustments for the reported bank and period.

Do this...

1. Open Connect General Ledger > Reconciliation > Reconcile Bank Accounts.

2. Open the reconciliation for the bank and period reported on the Checkout report.

3. Verify the book adjustment is zero.

Book adjustments in Reconcile Bank Accounts

A book adjustment can cause the error. However, if the book adjustment is zero, go to Step 2 to continue to troubleshooting.

Step 2. Review GL cash accounts for entries from non-cash journal codes

You can use Journal Inquiry or print the Journals report for GL cash accounts for non-cash journal codes. You're looking for cash entries that are tied to a non-cash journal code.

If you need help, contact Caselle customer support at (800) 243-8275 or use the Caselle support portal to create a support request.