FAQs

Document Management

General

How do I refresh my view?

To refresh the information that is shown in Document Management, log out and then log back in.

Revver

Migrating to Revver - FAQs

Scanning

What if my scanner isn't working?

First, check to see if your scanner has a TWAIN driver. The Document Management Scanner needs a TWAIN driver to scan documents. To check if a TWAIN driver is installed, open the Document Management Scanner app. Next. select Scanner and choose Select Scanner Source.

Select Scanner Source

Select the scanner that you are using to scan documents.

Select Source

If there's a problem, an error message will display on the screen with troubleshooting information. Follow the instructions in the error message. If the problem persists, contact customer support at (800) 243-8275.

Updated 27Apr2018