How do I delete a duplicate receipt?

Receipts

Follow these steps to create a voiding receipt number to reverse the original receipt. Voiding a receipt is recommended instead of deleting a receipt because it leaves a clear audit trail and prevents missing receipt numbers.

Deleting a duplicate receipt

1. Open Caselle Connect Cash Receiving > Payments > Enter Payments.

2. Log in.

Important! Log in as the same user and workspace that was used to enter the original receipt.

3. Click Edit (CTRL+E).

4. Click to select the field titled Receipt Number.

5. Enter the receipt number that you want to void.

6. Press Enter.

The receipt displays.

7. Click Delete (CTRL+D).

The receipt is voided.