Troubleshooting

Why can't I see my user name in the User menu?

In the 2022.08 release, the User menu will only show the user name when the user is an active user. The user menu will not include inactive users because the Activate User checkbox on the user record in Setup/Modify User Rights (System Management) is not selected.

How do I remove an empty record from the import file?

If the first row or rows in the import file stores column headers or other information that you do not wish to import, use this option to skip the field headers. Enter the number of rows to skip in the Skip the First [ _ ] Lines of the Import File field.

How do I fix "Run-time error 13: Type mismatch"?

Issue: The account number in the file is incorrect.

Solution: Open the import file in Notepad and verify the account numbers are valid and remove any additional spaces at the end of each customer name. If you modify a customer name, make sure you also update the customer's information in the original application so the error doesn't occur again.

How do I fix "Run-time error 9: Subscript out of range?"

Issue: The import file contains invalid information.

Solution: Open the import file in Notepad. Search the import file for a missing account number for a payment on an account in one of the subsystems (example: Business License, Utility Billing, etc.) Enter the missing account number, save the import file, and try to import the file again.

Additional assistance: Contact customer support. You will need assistance to fix this error. Before you call, prepare a list of the information in the import file and a list of Cash Receipting categories.