Why can't I log in?

Troubleshooting

Cash Receipting only allows a user to log on to one workspace at a time. If a user exits a workspace without logging off, Cash Receipting will lock the workspace. You will need to log of the user before another user can log in.

Resetting a workspace so another user can log in

1. Open Connect Cash Receipting > Organization > Workspaces.

2. Use the Look Up field to enter the code or title of the workspace that is locked. Press Enter.

3. Use the In Use By menu to select the [blank].

The user is logged out of the workspace.