How do I delete bad receipts?

Find and repair corrupted receipts.

Use Delete Bad Receipts to delete receipts that have been corrupted and cannot be fixed using Payments > Enter Payments. To preserve the audit trail, use Voiding Receipts instead of Deleting Bad Receipts. You can void receipts that have been posted to the General Ledger.

 

Important! Using this routine will leave a gap in receipt numbers.

 

Contents

  1. What's new
  2. Watch a video
  3. Before you get started
  4. Deleting bad receipts
  5. Voiding receipts
  6. Restricting user access to this routine
  7. Viewing deleted receipts

What's new

 

Watch a video

Before you get started

  • Back up the database. See the help topic titled How Do I Back Up a Database?

  • Has the receipt been updated to an interfaced application? Contact Caselle support for assistance at (800) 243-8275.

  • Has the receipt been updated to General Ledger? Contact Caselle support for assistance at (800) 243-8275.

Deleting bad receipts

Back up the database before you continue. When you run this routine, the backup file is the only way to restore a deleted receipt. This routine will allow you to select receipts one at a time. To delete a range of receipts, contact Caselle support at (800) 243-8275.

Do this...

1. Use the Cash Receipting reports or Inquiry to identify the bad receipt numbers.

2. Open Connect Cash Receipting > Payments > Delete Bad Receipts.

3. Enter the receipt number assigned to the bad receipt.

You can Search this field. When you enter a receipt number, the receipt information displays in the grid. You can keep entering receipt numbers until all of the receipts that you want to delete are displayed in the grid.

How do I select more than one receipt?

To select more than one receipt, click the Search button. When the Search form displays, press and hold the SHIFT or CTRL key and then click a receipt to select it.

4. Review the receipt numbers in the grid and select the receipts that you want to delete.

Make sure the grid includes only the receipts that you want to delete.

5. Click GO (CTRL+G).

The bad receipts are deleted.

Updated 10Aug2018

Voiding receipts

Keep an audit trail of voided receipt numbers. To void a receipt that was just entered, follow the instructions in this section. To void a receipt that was entered during a previous session, see the help topic titled How do I void a receipt?

Do this...

1. Open Connect Cash Receipting > Payments > Enter Payments.

2. Log in.

3. Click Edit (CTRL+E).

4. Click on the Receipt Number field and enter the receipt number on the receipt to void.

5. Click to select the button titled Abort/Void (CTRL+D).

The receipt is voided.

Restricting user access to this routine

Use Setup/Modify User Rights in System Management > Security to restrict user access to the Delete Bad Receipts routine. See the help topic titled How Do I Explicitly Deny User Access? If you need assistance, contact Caselle support at (800) 243-8275.

Updated on 07Aug2017

Viewing deleted receipts

You can run Recalculate with the option selected to Check for Missing Receipt Numbers. Use the section titled Missing Receipt Numbers in the Checkout Report to view deleted receipts.

If you want to see the deleted information, set up Management Tracking.

Published 05Nov2018

 

 

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