How do I find unapplied payments? (2024.02)

Checkout, Recalculate

When a payment is received, the person who received the payment will apply the payment to an unpaid amount, refund the unapplied amount, or do both. A payment that is not applied to an invoice will be included in the error report as an unapplied payment.

Payments that have not been applied or refunded may change the invoice and billing totals on reports, in inquiry, and on statements.

Finding unapplied payments

1. Open Connect Accounts Receivable > Organization > Checkout.

2. Use the default selection criteria.

3. Click to select Include Unapplied Payment Information.

4. Click GO (CTRL+G).

The error report will list any unapplied payments that need your attention. To fix this error, apply the payment to th an invoice or refund it. [More]

2024.02, 2023Oct26