How do I write off an account balance?

Write-off an invoice balance for a customer.

Use Write-off Account Balances to write-off invoice balances for a customer. A balance is written-off when the organization determines the organization is unable to collect payment from the customer.

Writing off an account balance

1. Open Connect Accounts Receivable > Customers > Write-off Account Balances.

2. Enter the Customer.

A customer is an individual or organization that purchases a commodity or service.

What is the customer name or number?

I know the customer name or number. Use the Customer field to enter a customer name or number.
Help me find a customer name. Use the Customer menu to select Search.

3. Press Enter.

The customer information appears on the screen.

4. Enter the Source ID.

The source ID is a user-defined field that allows you to save a last name or code with the transaction. This field is optional.

Do you want to record the source ID?

Yes, I want to record a source ID. Use the Source ID field to record the information.
No, I do not want to record a source ID. Continue to the next step.

5. Enter the Description.

A description is a word or phrase that describes the character or features of the record.

Do you want to use the default description?

Yes, I want to use the default description. Continue to the next field.
No, I want to use a different description. Click on the Description field, and then type in a new description (up to 40 characters).

6. Enter the Amount.

Use Amount to enter the write-off amount.

What is the write-off amount?

I want to write-off an amount. Enter an amount, and then click Save (CTRL+S) to complete the entry.

7. Use the Allocations grid to allocate the write-off amount.

8. Click Save (CTRL+S).

The amount is written off.