How do I enter payments?

Record a payment.

A payment is compensation that is given in return for goods or services. Use Enter Payments to record amounts paid by customers.

In this Topic

How do I enter payments?
1. Entering payments
1. Why is an invoice overpaid?
1. How do I fix a payment that belongs to a different customer?

Entering payments

1. Open Connect Accounts Receivable > Customers > Enter Payments.

2. Enter the Customer.

A customer is an individual or organization that purchases a commodity or service. You can enter the customer name or number.

The Account Balance displays the outstanding amount on the customer's account.

3. Enter the Amount.

This is the payment amount.

4. Press Enter.

The payment transaction is saved.

Why is an invoice overpaid?

Troubleshooting AR Balances 2018 Webinar (55m27s) (at time marker 16m07s)

Use Inquiry to track down an overpaid invoice. You need to find out what's going on. Is there a credit balance? Is there a final payment? How was it applied? Does the payment belong to this account? Were payments updated twice from Cash Receipting? Are there any notes regarding the transaction? And so on.

Updated 25Oct2018

How do I fix a payment that belongs to a different customer?

Troubleshooting AR Balances 2018 Webinar (55m27s) (at time marker 21m05s)

First, use Enter Payment Adjustments to reverse the payment. Be aware of the period when the payment was entered and if the period was closed. Second, use Enter Payments to enter the payment to the correct customer. Use the same period as the payment adjustment to enter the payment so the balances in General Ledger will net to zero.

Updated 25Oct2018