How do I troubleshoot void check issues?

Most of the printing issues for printing checks can be resolved by following the these steps. If the problem persists, contact your IT administrator to address any hardware issues, and then call customer support at (800) 228-9851 for assistance.

Common issues

Check the printer BEFORE you modify, delete, or void transactions in Accounts Payable.
Remove check stock.
Clear printer errors.
Turn-off printer.
Turn printer back on.

202308, 2023Jun02