Error: RemoteApp Disconnected

Caselle Cloud

Issue

I am using Caselle Cloud to run Caselle Hosted applications, but this error message says, "Your Remote Desktop Services session has ended." How do I fix it?

Explanation

Caselle Cloud uses the Remote Desktop Service to connect your computer to the Connect applications running in Caselle Cloud. When the Remote Desktop Service session ends, the connection to Caselle Cloud is also terminated and you won't be able to use Caselle Cloud to run Connect applications.

Solution

To fix this issue, click OK to exit the error message.

Reboot the computer. This may restart the Remote Desktop Service. Try to login to Caselle Cloud.
If the Remote Desktop Service does not start, contact your application administrator for assistance.

202505, 2025Mar03