Utility Energy Assistance

Display assistance amounts and remaining balances on customer notices while separating them from the customer’s overall balance due. Additionally, this module enables you to protect exceptions and exclude customers from shutoff and penalties when you receive assistance approval notices. Balance assistance liability and provide the necessary reports to any controlling agencies with Utility Energy Assistance.

Features and Benefits


  • Create and send utility bills with assistance information
  • Apply assistance payments to specific services and customers
  • Report assistance transactions and balances


  • Exclude assistance approved customers from shutoff
  • Update assistance approval status when assistance balance has been applied
  • Create user-defined fields


  • Receive assistance payments and track assistance balances
  • Easily balance to daily assistance deposits
  • Provide customers with remaining balances due after assistance


  • Custom reporting
  • Powerful search options
  • Interactive task list
  • Application, task, and field level security
  • Print, save, and export reports
  • History and management tracking

General Ledger
Utility Management

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