Utility Energy Assistance

Utility Energy Assistance allows you to simplify the billing process when accepting assistance payments. Display applied assistance amounts and any remaining balance on customer notices, and separate the assistance balance from the customer’s overall balance due.  This module also enables you to exclude customers from shutoff and penalties when you receive notice that they have been approved for assistance. Balance your assistance liability and provide the necessary reports to any controlling agencies with Utility Energy Assistance.

 


Capable
Flexible
Interfaces
  • Create and send utility bills with assistance information
  • Apply assistance payments to specific services and customers
  • Report assistance transactions and balances
  • Exclude assistance approved customers from shutoff
  • Update assistance approval status when assistance balance has been applied
  • Create user-defined fields
Efficient
Powerful
  • Receive assistance payments and track assistance balances
  • Easily balance to daily assistance deposits
  • Provide customers with remaining balances due after assistance
  • Custom reporting
  • Powerful search options
  • Interactive task list
  • Application, task, and field level security
  • Print, save, and export reports
  • History and management tracking

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