Service Orders

You can create, print, edit, and complete service orders with information that can be easily accessed later using Customer or Service Order Inquiry. You can also make billing changes to update services and send final bills to customers. As a powerful addition to the Caselle Utility Management application, this flexible module makes it easy to meet the unique needs of your customers.

Features and Benefits


  • Set up and track service orders through the completion process
  • Create multiple action requests on the same service order
  • View location history while creating or modifying a service order


  • Create and print customized service orders by request type
  • Provide multiple forms for department distribution
  • Control actions and personnel by department
  • Create user-defined fields


  • Organize work by departments, project, or personnel
  • Process billing changes at the time of completing service orders
  • Easily access details about the service order in Customer or Service Order Inquiry


  • Custom reporting
  • Powerful search option
  • Interactive task list
  • Electronic document and image attachments
  • Application, task, and field level security
  • Print, save, and export all reports
  • History and management tracking

Utility Management

Footer Logo