Direct Pay

Designed for billing clerks, this application provides an easy and efficient way to process customer payments. Withdraw a specified dollar amount or a percentage of the due balance using one or multiple bank accounts with Utility Direct Pay’s flexible setup options. By creating ACH bank files in Utility Direct Pay and combining them with Utility management or Cash Receipting, payments can be processed directly.


Features and Benefits


  • Create automatic ACH payments directly from a customer’s bank account
  • Use prenotification processing for bank testing
  • Customize a direct pay message to print on utility bills


  • Withdraw amounts from customer accounts in fixed, percentage, or a combination of deductions
  • Set up multiple bank accounts for withdrawals on the same customer
  • Create user-defined fields



  • Manage and interface bank routing information through System Management
  • Easily update all prenotification accounts to an active status
  • Update payments to Cash Receipting for processing or directly to Utility Management and General Ledger


  • Custom reporting
  • User-defined fields
  • Interactive task list
  • Electronic document and image attachments
  • Application, task, and field level security
  • Print, save, and export all reports
  • History and management tracking


Cash Receipting

General Ledger

Utility Management

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