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If the new employee has a start date that starts in the middle of the current pay period, the employee will not be able to clock in or clock out. You need to remove the start date from the new employee in Human Resources.
1. Open Connect Human Resources > Employees > Modify Existing Employees.
2. Look up the new employee.
The Start Date field is located on the Employee tab.
3. Delete the date recorded in the Start Date field.
Start Date field in Modify Existing Employees
4. Click Save (CTRL+S).
The new employee's record is saved and the new employee can use Connect Online to clock in/out.
See the help topic titled How do I unlock a user who is locked out?
See the help topic titled How do I assign user rights?