Why can't a new employee clock in? (Managers)

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Why can't a new employee clock in? (Managers)

Check the new employee's start date

Unlocking a user who is locked out

Checking user rights are assigned for Connect Online

Check the new employee's start date

If the new employee has a start date that starts in the middle of the current pay period, the employee will not be able to clock in or clock out. You need to remove the start date from the new employee in Human Resources.  

Do this...

1. Open Connect Human Resources > Employees > Modify Existing Employees.

2. Look up the new employee.

The Start Date field is located on the Employee tab.

3. Delete the date recorded in the Start Date field.

 

Start Date field in Modify Existing Employees

 

4. Click Save (CTRL+S).

The new employee's record is saved and the new employee can use Connect Online to clock in/out.

Published 23Aug2017

Unlocking a user who is locked out

See the help topic titled How do I unlock a user who is locked out?

2019.05, 2019Mar27

Checking user rights are assigned for Connect Online

See the help topic titled How do I assign user rights?

2019.05, 2019Mar27