Have you ever wondered why there is an asterisk next to balance due on an account in Inquiry? This means that the balance due for this account may not be the total balance owed since there are other accounts tied to this account. This is the Master Contacts feature within Caselle. For example, you might have a few utility accounts and an account in AR that are tied to the same person. Click on the Related Accounts icon (which looks like two people) at the top of the Inquiry screen, to see the related account(s) associated with the one you currently are on.