NEWS

Caselle Office Closed for New Years

In observance of New Years our office will be closed on:

  • Monday, January 2nd.
What if I need to contact Caselle?
  • In case of emergency, please call Customer Service at (800) 243-8275 and follow the instructions.  A service representative will contact you as soon as possible.  Only emergency calls will be returned during the holiday. We will return non-emergency calls during normal business hours.
  • If you need to request assistance for a non-critical issue, please use the Caselle Incident Management System (CIMS) by clicking Client Login in the top right corner of this page.

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Caselle Office Closed for Thanksgiving

Caselle will be closed Thursday November 24th and Friday November 25th in observance of Thanksgiving. 

  • If you need support please call Customer Service at (800) 243-8275 and leave a message. A service representative will contact you as soon as possible when we return Monday.
OR
  • Please use the Caselle Incident Management System (CIMS) at http://support.caselle.com/external/index.php or call (800) 243-8275 to report the incident. We will return non-emergency calls during normal business hours. 
We apologize for any inconvenience this may cause. Happy Thanksgiving!

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Software Tip of the Month

Have you ever wondered why there is an asterisk next to balance due on an account in Inquiry? This means that the balance due for this account may not be the total balance owed since there are other accounts tied to this account. This is the Master Contacts feature within Caselle. For example, you might have a few utility accounts and an account in AR that are tied to the same person. Click on the Related Accounts icon (which looks like two people) at the top of the Inquiry screen, to see the related account(s) associated with the one you currently are on.

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Caselle Office Closed Monday July 25th

Caselle will be closed Monday July 25th in observance of Pioneer Day in Utah. 

  • If you need support please call Customer Service at (800) 243-8275. A service representative will contact you as soon as possible.
OR
  • Please use the Caselle Incident Management System (CIMS) at http://support.caselle.com/external/index.php or call (800) 243-8275 to report the incident. We will return non-emergency calls during normal business hours. 
We apologize for any inconvenience this may cause.
Thanks for your patience!

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Caselle Community Job Opportunity

Bona Vista Water District, a member of the Caselle Family located in Farr West, Utah, is now accepting applications for the position of Assistant Billing Clerk, which will also include processing the monthly billing statements and running the meter reading system. This position is currently open to those experienced with Caselle Government Billing software. Job duties will include posting payments daily, engaging with customers in person and over the phone, creating and processing workorders, general secretarial duties, billing and meter reading systems operation. Wage scale will be $13.50 - $17.00 depending on experience in these areas. Position will include medical insurance and retirement benefits through the State of Utah along with vacation/sick leave. Start date would be immediate or at earliest convenience.

Applications for this position can be found on the Bona Vista Water website www.bonavistawater.com. For more information please contact Amy at 801-621-0474.

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EVENTS

User Group - Paradise Valley, AZ

Join us in Paradise Valley, AZ on March 1st and 2nd, 2017 for our 2017 Arizona User Group. This will be a great opportunity to meet locally with Caselle Product Owners and your Territory Manager. The event will give you the chance to improve your effectiveness in using Caselle software, as well as an opportunity to discuss best practices, and suggest future software enhancements.

Register ›