NEWS

Caselle Office Closed Monday July 25th

Caselle will be closed Monday July 25th in observance of Pioneer Day in Utah. 

  • If you need support please call Customer Service at (800) 243-8275. A service representative will contact you as soon as possible.
OR
  • Please use the Caselle Incident Management System (CIMS) at http://support.caselle.com/external/index.php or call (800) 243-8275 to report the incident. We will return non-emergency calls during normal business hours. 
We apologize for any inconvenience this may cause.
Thanks for your patience!

Close

Caselle Community Job Opportunity

Bona Vista Water District, a member of the Caselle Family located in Farr West, Utah, is now accepting applications for the position of Assistant Billing Clerk, which will also include processing the monthly billing statements and running the meter reading system. This position is currently open to those experienced with Caselle Government Billing software. Job duties will include posting payments daily, engaging with customers in person and over the phone, creating and processing workorders, general secretarial duties, billing and meter reading systems operation. Wage scale will be $13.50 - $17.00 depending on experience in these areas. Position will include medical insurance and retirement benefits through the State of Utah along with vacation/sick leave. Start date would be immediate or at earliest convenience.

Applications for this position can be found on the Bona Vista Water website www.bonavistawater.com. For more information please contact Amy at 801-621-0474.

Close

Tip of the Month

Remember to keep your "Adjustments" straight.
  • If a billing was entered incorrectly or shouldn't have been created at all, Enter Billing Adjustments to correct what was billed.
  • If a payment was recorded but shouldn't have been or a payment is now an "NSF" payment, use Enter Payment Adjustments to reverse or refund the payment.

Close

BillFlash Billing and Payment Services

Check out this great video from BillFlash, one of Caselle's integrated partners.  

Close

Tip of the Month

Q: How can I use General Ledger Activity Reporting in Accounts Payable? A: Go to Accounts Payable > Organization > Organization. Select the Interfaces tab and mark the "Allow activity reporting" box in the General Ledger tab. Now you can add Activity Numbers to Requisitions, Purchase Orders, and Invoices.

Close

EVENTS

2016 Annual Conference

October 12 - 13, 2016 The Venetian Resort Hotel - Las Vegas, NV

Register ›

User Group - Ketchum, ID

Join us in Ketchum, ID on August 24th and 25th, 2016 for our 2016 Idaho User Group. This will be a great opportunity to meet locally with Caselle Product Owners and your Territory Manager. The event will give you the chance to improve your effectiveness in using Caselle software, as well as an opportunity to discuss best practices, and suggest future software enhancements.

Register ›

User Group - Villa Rica, GA

Join us in Villa Rica, GA on October 25th and 26th, for our 2016 User Group. This will be a great opportunity to meet locally with Caselle Product Owners and your Territory Manager. The event will give you the chance to improve your effectiveness in using Caselle software, as well as an opportunity to discuss best practices, and suggest future software enhancements.

Register ›