Support




Never ask for budget approval again

Each time a new version of your licensed Caselle modules is released, you get the update or upgrade immediately, without paying for full-price versions. In fact, you get unlimited updates and upgrades for the life of your support agreement…guaranteed! As a Software Assurance client, you’ll have unlimited access to telephone and email support. Enjoy the cost savings, support and effortless upgrades that make Caselle Software Assurance a great way to experience Caselle software.

  • Unlimited software upgrades
  • Unlimited phone and email support
  • Customized Caselle curriculum for all new hires
  • Unlimited refresher courses

We’re committed to your team

Ours is a technology community that’s always progressing, and we want you to get the most out of it by consistently sharpening the saw. Join in our support community to access free online trainings held via Caselle Support Webinars. We love to build you up, so check the calendar for the next session focused on your efficiencies.

Online Webinars >

We’re here to support you

When questions come up about your Caselle software, our support team is here with the answers to keep your community moving forward.

Support information

Phone — (800) 243-8275

Fax — (801) 850-5002

Hours — 7:30 a.m. – 5:30 p.m. MST,  M-F

Just a portal away

For us, support isn’t a feature, it’s a principle of accessible trust. That’s why we created the Caselle Support Portal. Within a few clicks, you’ll enter a gateway to relevant support information about your Caselle software and more.

Customer Support Portal >

Click Here to sign up for paperless billing

 

When you need additional training

We make great software and great trainers! Our approach is “whatever works best for you.” It’s a custom experience.

We recommend using Caselle Custom Training at least once every year to offset the effects of natural turnover. Your software is an investment. Making Caselle Custom Training part of your annual budget is how you get the most productivity out of that investment.

Schedule Custom Training >